English Conversation Practice - A Rude Clerk

Customer: May I speak with the store manager, please?
Store manager: I am the store manager. How can I help you?
Customer: One of your sales clerks was very rude to me.
Store manager: I am very sorry to hear that. Could you please tell me which clerk?
Customer: His name is Bob. He works in the mornings.
Store manager: I will talk to Bob as soon as possible.

1. Who does the customer want to speak with?
Sales clerk
Store manager
Bob
None of the above

2. What happened to the customer?
Sales clerk was rude
Store manager was rude
Customer wanted a discount
The store was closed

3. What is the store manager going to do?
Close the store
Go to lunch
Give the customer a discount
Speak with his sales clerk