English Conversation Practice - Angry Customer

Sales clerk: Can I help you?
Customer: I want to speak with the manager.
Sales clerk: Is there a problem?
Customer: Yes! These shoes do not fit.
Sales clerk: Do you have the receipt?
Customer: Yes. I want a refund.
Sales clerk: This was a sale item. We do not give refunds on sale items.
Customer: I didn't know that.
Sales clerk: It's on the receipt.
Customer: Who reads the receipt?
Sales clerk: I'm sorry, but that is our store policy.
Customer: I am calling my lawyer!

1. Why does the customer want to return the shoes?
They are ugly
They do not fit
He doesn't like the style
They are too expensive

2. What does the customer want?
Refund
Exchange
Store credit
Discount

3. Why is the customer upset?
He hates the shoes
He found another pair at a lower price
The store is closing
The sales clerk will not give him a refund

4. What is the customer going to do?
Protest outside
Tell all of his friends
Call his lawyer
Buy another pair of shoes