English Conversation Practice - Don't Take It Personally

Jon: I cannot negotiate with this client!
Richard: What's the problem?
Jon: He is so rude.
Richard: When you negotiate with someone, don't take things personally.
Jon: I know, but he makes me so angry.
Richard: Maybe that's his strategy.

1. Who is Jon having problems with?
Co-worker
Client
Boss
Richard

2. What is Jon trying to do?
Negotiate
Print a document
Prepare for a meeting
Save a file

3. What advice does Richard give Jon?
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Don't give up
Don't take things personally
Be patient