English Conversation Practice - Getting a Purchased Fixed

Sales clerk: Hello. How can I help you?
Customer: I bought a laptop last week and I'm not happy with it.
Sales clerk: What is wrong with it?
Customer: It is very slow.
Sales clerk: We can definitely help you with that problem. Can you bring it to the store today?
Customer: Yes. Can I bring it after work around 6 PM?
Sales clerk: Absolutely! I will try to find out what the problem is.
Customer: Thank you! This is great after sales service.
Sales clerk: We think supporting our customers after the purchase is also very important.
Customer: I will definitely be back for your other products.

1. What did the customer buy last week?
Refrigerator
Printer
Laptop
Toaster

2. What is wrong with customer's purchase?
It's too slow
It's not what he expected
Both A and B
Nothing

3. What does the sales clerk offer the customer?
To fix the problem
A refund
An exchange for another product
An exchange for a different color

4. What is important to the sales clerk?
Making a lot of money
Supporting customers after their purchases
Taking a break
Closing the store early