English Conversation Practice - Getting a Refund

Customer: I would like to return this jacket.
Store clerk: Is there something wrong with it?
Customer: It does not fit.
Store clerk: Would you like to exchange it for another size?
Customer: No. I would just like a refund please.
Store clerk: Ok. The full amount will go back on your credit card.

1. What is the customer returning?
A sweater
Pants
A jacket
Shoes

2. What is wrong with the item?
It does not fit
He does not like the style
The item is damaged
The item is too expensive

3. What does the customer want?
A refund
An exchange for a different size
A discount
A replacement