English Conversation Practice - Getting an Upgrade

Kyle: Are you on the phone?
Jessica: Yeah, but I'm on hold.
Kyle: Do you have time for lunch?
Jessica: Not right now. I'm trying to get a free upgrade on my rental car.
Kyle: Are you having any luck?
Jessica: The rental car agent is talking to her supervisor right now.
Kyle: How are you negotiating?
Jessica: I told the agent that our company does a lot of business with this rental company.
Kyle: You're right. We do.
Jessica: Kyle, hold on. The agent is back on the phone.

1. Who is Jessica talking to on the phone?
Insurance agent
Real estate agent
Car rental agent
Travel agent

2. What does Kyle ask Jessica?
If she has time for lunch
If she's done with the report
If she's ready for the meeting
If she's working late

3. What does Jessica want a free upgrade for?
Hotel room
Cell phone
Cable service
Rental car

4. What is Jessica doing with the agent?
Demanding to speak with the agent's supervisor
Negotiating a deal
Telling jokes
Begging for a discount