English Conversation Practice - Making Dentist Appointment

A: "Hello. Thank you for calling Dr. Smith's office. How can I help you?"
B: "This is Eleanor Johnson. I'd like to make an appointment to see the dentist."
A: "Will this be your first visit?"
B: "Yes. I haven't been to the dentist in a while. I'm afraid of going to the dentist."
A: "Oh. You will like Dr. Smith. He is very gentle."
B: "That's nice to hear."
A: "Is there anything wrong with your teeth?"
B: "I have a toothache."
A: "We have an opening tomorrow morning at 9 am."
B: "Do you have anything this afternoon. My tooth hurts very much."
A: "We are very busy this afternoon, but I can squeeze you in around 4 pm. Does that work for you?"
B: "Yes! 4 pm is perfect."
A: "Do you have dental insurance?"
B: "Yes, I do."
A: "Ok. Please come 15 minutes early to fill out some forms."
B: "Ok. I will be there at 3:45. Thank you so much."
A: "You're welcome. We'll see you soon."
B: "Bye."

1. Why hasn't Eleanor been to the dentist in a while?
She couldn't find a good one
They are too far from her home
She is afraid
She doesn't trust them

2. Why will Eleanor like Dr. Smith?
He is very gentle
He is very handsome
He is very polite
He is very smart

3. What time is Eleanor's appointment?
8 am
9 am
4 pm
5 pm

4. What does Eleanor need to at the dentist office?
Brush her teeth
Fill out some forms
Talk to the receptionist
Pay for x-rays