English Conversation Practice - Renegotiating Terms

Customer: I need to place another order of office supplies.
Sales clerk: I can help you with that.
Customer: I notice we are paying a lot for delivery charges each month.
Sales clerk: We can give you a discount depending on how much you order per month.
Customer: We've been a good customer for over five years.
Sales clerk: Yes, I see your order history.
Customer: Can you waive the delivery fee for all future orders?
Sales clerk: I don't know if I can do that. I will talk to my manager and get back to you.
Customer: We would love to continue doing business with you, but your delivery fees are too expensive.
Sales clerk: I understand. I will call you back as soon as possible.

1. What is the customer ordering?
Office supplies
Household items
Cleaning products
Groceries

2. What does the customer say is too expensive?
Products
Sales tax
Delivery charge
Extended warranty fee

3. How long has the customer been ordering from this company?
One year
Less than two years
Over five years
This is the first time

4. What does the customer ask the sales clerk?
To explain the refund policy
To give a discount on the products
To waive the sales tax
To waive delivery fees on all future orders