English Conversation Practice - Reporting Missing Luggage

Passenger: I need to report lost luggage.
Airline agent: I'm very sorry that happened.
Passenger: What do I need to do?
Airline agent: Please fill out this lost luggage form.
Passenger: I have very important business papers in my suitcase.
Airline agent: I understand. I am very sorry.
Passenger: Will you contact me as soon as you find it?
Airline agent: Yes. We will send it to you right away.
Passenger: I am staying in a hotel downtown.
Airline agent: We will contact you as soon as we locate your suitcase.

1. What is the passenger reporting?
Lost luggage
Bad airline service
Too much turbulence
Rude passenger

2. What does the passenger have to fill out?
Airline service survey
Customs form
Lost luggage form
Passport application

3. What does the passenger have in his suitcase?
Suit
Passport
Laptop
Business papers

4. Where is the passenger staying?
Friend's condo
Hotel downtown
Parents' apartment
Rental house