English Conversation Practice - Slow Elevator

Jason: I have been waiting for this elevator for a long time.
Colleen: What's wrong with it?
Jason: It is so slow.
Colleen: Maybe it's not working.
Jason: I can hear it stopping on other floors.
Colleen: Be patient. It's a very old building.

1. What is Jason waiting for?
The bus
The elevator
The taxi
Uber

2. What is he complaining about?
It is too slow
It isn't working
It's too expensive
It's never on time

3. What does Colleen tell Jason?
To make a formal complaint
To call another taxi
To be patient
To walk