English Conversation Practice - Wrong Flowers

Customer: I have a problem with my online order.
Customer service rep: What is the problem?
Customer: I ordered red roses for my wife, but she received daisies.
Customer service rep: I'm sorry to hear that.
Customer: It is our anniversary and roses are her favorite flowers.
Customer service rep: I will have red roses delivered to her as soon as possible.
Customer: What should I do with the daisies?
Customer service rep: Please keep them since we made the error.
Customer: That's very nice of you.
Customer service rep: I hope your wife enjoys both flower bouquets.

1. What kind of flowers did the customer order?
Roses
Lilies
Daisies
Carnations

2. How did the customer place the order?
Over the phone
Online
In person
His secretary ordered them

3. What kind of flowers were delivered?
Roses
Lilies
Daisies
Carnations

4. What did the customer service representative say to do with the wrong order?
Throw them away
Return them
Give them to someone else
Keep them