English Conversation Practice - Complaining about Hotel Room

Hotel clerk: This is the Front Desk. How can I help you?
Hotel customer: This is Janet Lee from room 112.
Hotel clerk: Hello, Ms. Lee. How can I help you?
Hotel customer: I paid for a room with an attached office, but this hotel room has no office.
Hotel clerk: I'm sorry about that. I will change your room right away.
Hotel customer: Great! I'm on a business trip, so an office is important to me.

1. Who is Janet Lee?
Hotel clerk
Hotel customer
Hotel concierge
Hotel housekeeper

2. What did the hotel customer pay for but did not get?
A room with a view
Double beds
An attached office
Internet service

3. What is the hotel clerk going to do right away?
Give her a discount
Upgrade her room
Give her free internet service
Change her room