English Conversation Practice - Talking to Hotel Staff

Hotel customer: I'm not happy with my room.
Hotel clerk: May I ask what is wrong?
Hotel customer: I asked for a room with a view. This room has no view.
Hotel clerk: I'm sorry, but we do not have any more rooms available tonight.
Hotel customer: When I made the reservation, I paid for a room with a view.
Hotel clerk: I understand. I'm very sorry, but all of the rooms are occupied.
Hotel customer: This is unacceptable.
Hotel clerk: We will discount your room rate.
Hotel customer: Our company does a lot of business with this hotel. I will be telling my boss about this.
Hotel clerk: May we offer you a free stay next time? It will be a room with a view. I will guarantee it.

1. What is wrong with the customer's room?
It has no view
It is in a noisy area
It smells
The sheets are dirty

2. What did the customer pay for?
A room on the top floor
A room with a view
A room with a King size bed
A room with a suite

3. What does the hotel clerk tell the customer?
There are no more rooms available tonight
She did not pay for a room with a view
He will change her room right away
He will talk to the hotel manager

4. What does the hotel clerk offer the customer?
A discount on tonight's stay
A free stay next time
A room with a view next time
All of the above