English Conversation Practice - Dealing with an Angry Customer

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LISTEN TO THE CONVERSATION

Practice Speaking - Select a Conversation Partner
conversation partner A
SPEAK WITH SALES CLERK
 conversation partner B
SPEAK WITH MANAGER

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Sales clerk: I have a very difficult customer on the phone.
Manager: What is the problem?
Sales clerk: The customer wants a full refund on something she purchased over a year ago.
Manager: We only give a refund within 30 days of purchase.
Sales clerk: I explained that to her, but she is demanding a refund.
Manager: Is the product broken?
Sales clerk: Yes. I told her she needs to contact the manufacturer.
Manager: What did she say about that?
Sales clerk: She is refusing to call the manufacturer because she doesn't have a warranty.
Manager: I will talk to her. Transfer the call to me.





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