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English Conversation Practice - Transferring a Call
LISTEN TO THE CONVERSATION
Practice Speaking - Select a Conversation Partner
SPEAK WITH SALES CLERK
SPEAK WITH MANAGER
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Sales clerk: The customer wants to speak with the manager.
Manager: What is the problem?
Sales clerk: His order was not delivered and he is very angry.
Manager: Did you try to calm him down?
Sales clerk: Yes. He doesn't want to talk to me anymore.
Manager: Ok. Transfer the customer to me.
1. Who does the customer want to speak with?
Sales clerk
Lawyer
Manager
Police officer
2. What is the customer calling about?
Return policy
Sale prices
Shipping costs
Lost order
3. How is the customer feeling?
Confused
Sad
Angry
Excited
1. Manager
2. Lost order
3. Angry