English Conversation Practice - Flooded with Calls

Lisa: I can't get any work done.
Rob: Why?
Lisa: I've been on the phone all day with angry customers and our Technical Support department.
Rob: What's going on?
Lisa: Service is down. It's not working in many areas right now.
Rob: Do you need help?
Lisa: Yeah. Can you grab some of these calls?
Rob: Sure. Who should I speak with?
Lisa: You pick.
Rob: I'll take Technical Support. You can have the angry customers.

1. Why can't Lisa get any work done?
She's sick
She's sleepy
Her co-worker is noisy
She's been on the phone

2. Who has she been talking to?
Technical Support department
Angry customers
Both A and B
None of the above

3. What is the problem?
Service is down
Bills are too expensive
Rob won't help Lisa
Lisa is hungry

4. Who does Rob prefer to speak with?
Angry customers
Customer service
Technical Support
Lisa